Refund policy

REFUNDS, RETURNS AND EXCHANGES

You can return purchased items within 14 calendar days of arrival.

The refund will be issued to the payment method you originally used.

Once we receive your returned items, our team will assess their condition and process the refund. We will not process refunds for damaged or worn products.

RETURNS

You may return your ordered product(s) 14 (fourteen) calendar days after receipt provided that:

  • The product(s) have not been used;

  • The product(s) keep(s) their original characteristics and labels intact;

  • The product(s) are complete. All the material that accompanies the orders must be returned.

The customer can request the return of the order via email contact@belmusoswimwear.com or directly through our website, selecting the return option.

The method of shipping and the cost of delivery to Bélmuso Swimwear will be the responsibility of the user.

If a returned item is shipped internationally, please mark it as "RETURNED GOODS" to avoid customs charges. We are not responsible for any charges imposed on returned orders by Customs.

Once we receive the returned product, Bélmuso Swimwear will review and confirm its condition and, where applicable, refund within a maximum of fourteen (14) days.

If the returned items or packaging are damaged or worn, Bélmuso Swimwear reserves the right not to accept the return, to refuse or to deduct any depreciation from the amount to be refunded.

EXCHANGES

If the item purchased by the customer does not correspond to the appropriate size, the customer has the possibility to request a size change, upon return of the original item. This possibility is independent of the right of withdrawal, which continues to exist, both from a legal and contractual point of view.

Return shipping costs will be the responsibility of the User.

You may exchange the product(s) ordered within 14 (fourteen) calendar days after receipt, provided that:

  • The product(s) have not been used;

  • The product(s) keep(s) their original characteristics and labels intact;

  • The product(s) are complete. All the material that accompanies the orders must be returned.

You can request a size change via email contact@belmusoswimwear.com or directly through our website, selecting the return option and leaving a note requesting the desired size.

The method of shipping and the cost of delivery to Bélmuso Swimwear will be the responsibility of the user.

This request must contain: your order number, your name, the size of the item we sent you and the size of the item you require.

The original item must be returned without any delay, and no later than 14 calendar days from the time of the size change request.

After choosing the correct size piece, we will send the new order with the item in the requested size within 2 weeks from the date of the size change order, and never beyond the maximum period of 30 days.

Please note: Items purchased during SALE periods are not eligible for exchanges, only returns.

Please contact us at contact@belmusoswimwear.com for more information about returns and exchanges.

REFUNDS

You will be refunded within 14 days of the date we were informed of your decision to cancel your purchase, however refunds may be delayed if we have not received the goods back or proof of their dispatch.

The refund will be issued to the payment method you originally used.

Once your return has been accepted, your refund will be processed according to your original method of payment, excluding the delivery costs.